About HubSpot Service Hub AI

HubSpot Service Hub AI addresses the challenges of scaling customer support while maintaining high levels of customer satisfaction and retention. Organizations often struggle to manage increasing customer inquiries across multiple channels, which can lead to delays and dissatisfaction. Service Hub AI streamlines the support process by utilizing artificial intelligence to automate ticket routing, manage service level agreements, and analyze customer interactions, enabling businesses to respond effectively and maintain engagement. Key features of HubSpot Service Hub AI include an AI-powered help desk and ticketing workspace, omnichannel communication capabilities, call tracking systems, and robust service analytics. Additionally, the platform offers tools for customer success management, feedback management, and a unified CRM that integrates marketing and sales data. This solution is designed for customer service teams and organizations of all sizes seeking to enhance their support operations, improve customer health scores, and drive proactive retention strategies.

Pricing & plans

Pricing model: monthly

Enterprise plans typically include dedicated support, custom integrations, and volume discounts. Contact the vendor for a personalized quote.

Best for

Key features

• Contact management
• Ticketing
• Team email
• Simple ticket automation
• Multiple ticket pipelines
• Live chat
• Help desk workspace
• Customer success workspace
• Breeze customer agent
• Knowledge base