About Freshdesk Freddy AI

With Freshdesk, AI handles the complexity from day one while your team builds the connections. All in a central workspace designed for faster and accurate resolutions. AI agents go beyond suggestions. They take action. From resolving routine queries to updating records and processing requests, these digital teammates handle the busywork. No waiting, no hand-holding. Just automated resolutions, 24/7. From AI Agents that resolve queries and tasks to AI Copilot and AI Insights for human agents and leaders, Freddy combines automation and intelligence to help your team work more efficiently, scale effortlessly, and deliver great experiences across every channel. I want the ability to get one view of how we support our customers—not just the number of tickets, but any information on how we interact with them. You've got to bring everything into one platform. Freshworks allows us to do that. Everything you need to support customers and empower teams—all in one place, available out of the box.

Pricing & plans

Pricing model: freemium

Enterprise plans typically include dedicated support, custom integrations, and volume discounts. Contact the vendor for a personalized quote.

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